Build Emotional Intelligence Skills That Drive Lasting Behavior Change and Performance
Emotional intelligence (EQ) is the foundation of effective teams and high performance.
People with strong EQ communicate more effectively, build stronger relationships, manage stress and conflict better, and perform at a higher level.
In many ways, emotional intelligence is the human instruction manual most of us never received—helping people understand their emotions, respond thoughtfully instead of reacting impulsively, and navigate relationships more effectively at work and in life.
For organizations, the impact is significant:
90%
of top performers have high EQ
60%
of job performance driven by EQ
63%
lower turnover rates in companies that that incorporate EQ into their development programs
Build the Foundation for High Emotional Intelligence
Mastering Emotional Intelligence Level 1 is TalentSmartEQ’s flagship emotional intelligence program. This foundational experience helps professionals understand what EQ is, why it matters, and how to develop the four core EQ skills that drive performance:
Grounded in personalized EQ assessment data, participants identify their strengths and development opportunities and build a tailored EQ development plan with practical strategies they can immediately apply.
Program Details
What you’ll do
- Discover what emotional intelligence is and why it matters for leadership and performance.
- Increase awareness of emotions and the role they play in workplace decisions and behavior.
- Explore the four EQ skills in action: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.
- Reflect on real-world experiences and identify opportunities for improvement
- Understand their current EQ strengths and areas for development.
- Create a personalized EQ development plan with goals and strategies to improve their performance at work and in life.
What’s included
- Emotional Intelligence Appraisal (Self, Multi-Rater, or 360° Edition) with personal EQ scores, analysis, and recommended strategies.
- Facilitator-led learning experience (in-person or virtual).
- EQ application and reflection to maximize the transfer of new insights.
- EQ Development Plan with goals and specific EQ strategies to practice.
- 16 on-demand EQ lessons that include video clips with analysis to bring EQ to life.
- 6-month email nudges to reinforce learning and ensure EQ skills development.
- Complimentary retest for Self-Assessment and Multi-Rater assessments with updated EQ scores and progress insights.
- EQ Sustainment Labs offer facilitated practice sessions to help participants apply EQ to real workplace situations.
- Sagey, AI-Powered EQ Coaching, provides on-demand coaching that supports learners in navigating real-time workplace challenges.
From Training to Transformation
Most leadership and professional development programs create a moment of insight, but without reinforcement, those insights quickly fade.
We believe EQ development isn’t a one-time event. It’s a journey.
Mastering EQ Level 1 is the only EQ program designed as a complete sustainment ecosystem—combining assessments, experiential learning, digital reinforcement, facilitated practice labs, AI coaching and behavioral re-measurement to drive lasting behavior change.
The result: individuals and teams who don’t just understand emotional intelligence—they put it into practice every day for better collaboration, better leadership, and better results.
The Mastering EQ Level 1 Sustainment Suite
The Sustainment Suite extends the learning experience beyond the initial Level 1 session, helping participants continuously practice and apply EQ skills in their everyday work. Over time, this helps individuals recognize and remove the emotional, cognitive, and behavioral obstacles that can get in the way of performance, collaboration, and well-being.
Key components include:
On-Demand EQ
Sixteen engaging digital lessons reinforce core EQ concepts using Hollywood video clips that bring emotional intelligence to life.
Strategically Timed Nudges
Post-training email nudges reinforce key concepts, encourage reflection, and prompt continued practice on the job.
EQ Sustainment Labs
Facilitator-led follow-up sessions designed to bring participants back together to practice and apply EQ skills.
Sagey – AI-Powered EQ Coaching
On-demand EQ coaching that helps learners apply emotional intelligence strategies to real workplace challenges in the flow of work.
Emotional Intelligence Appraisal Re-Test
A follow-up EQ assessment available for Self-Assessment and Multi-Rater participants measures growth, refines development focus, and demonstrates ROI.
NEW: EQ Sustainment Labs
Practice and Reinforce EQ Habits
For organizations looking to extend skill practice even further, our Sustainment Labs provide structured opportunities for learners to apply EQ strategies in real workplace situations.
Each one-hour lab includes:
- Hands-on skill practice
- Peer discussion and reflection
- Structured application of EQ tools and strategies
Labs can be delivered by TalentSmartEQ master facilitators or internal certified facilitators, making them scalable across the organization.
Over five sessions, participants strengthen their EQ habits and turn emotional intelligence into everyday capability.
Client Success Story
Based on the Best-Selling Book, Emotional Intelligence 2.0
Mastering EQ is grounded in the framework developed by TalentSmartEQ founders Dr. Jean Greaves and Dr. Travis Bradberry in the award-winning book Emotional Intelligence 2.0, with over 3 million copies sold.
The book’s research-backed strategies form the foundation of our emotional intelligence development programs and the Emotional Intelligence Appraisal used by organizations worldwide.
Related Resources
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Learn how TalentSmartEQ can help your leaders and teams develop the emotional intelligence skills that drive performance.