The EQ Movement - Webinar Series
Join The EQ Movement, our live webinar series, to learn valuable EQ skills and insights, discuss current workplace trends, and share best practices with industry experts, thought leaders and experienced learning and development trainers.
Friction Unfiltered: A Live Conversation with the Authors
Friction is everywhere in leadership. It’s the conversation you’d rather avoid, the tension you can’t quite resolve, the change people are resisting, and the system that makes everything harder than it needs to be.
We often treat these moments as problems to eliminate. But what if they’re actually where some of our most important leadership happens?
To celebrate the release of Friction, join TalentSmartEQ CEO Howard Farfel for a candid live conversation with authors Maggie Sass, PhD, and Ross Blankenship, PhD.
Instead of another presentation about leadership, we’re taking the conversation behind the book. Maggie and Ross will share what surprised them most while writing Friction, the leadership assumptions they’ve reconsidered, where friction still challenges them personally, and what they hope leaders will do differently after reading the book.
We’ll also put their thinking to work on real friction. Bring the challenges you’re navigating and hear Maggie and Ross respond to situations submitted live by the audience.
Join us to:
- Discover what Maggie and Ross learned, and unlearned about leadership, while writing Friction
- Explore how to recognize what a moment of friction is asking of you
- Hear practical perspectives on real leadership challenges submitted by attendees
- Walk away with one thing you can do differently the next time leadership gets hard
Come for the conversation. Bring your leadership challenge. And help us celebrate the launch of Friction.
Difficult People, Team Drama, and Workplace Friction: What Great Leaders Do Differently
Every workplace has friction. People disagree. Personalities clash. Tensions rise. But when does normal workplace friction cross the line into destructive or toxic behavior, and what can leaders do to keep it from undermining their teams and results?
Join Maggie Sass, co-author of Friction: How Tension, Emotion and Change Reveal Better Leaders, and workplace culture expert Catherine Mattice, founder and CEO of Civility Partners and author of Navigating a Toxic Workplace For Dummies, for a candid conversation about one of the toughest challenges leaders face: navigating difficult people, unhealthy behaviors, and the everyday friction that can erode trust and performance.
Workplace friction can lead to better ideas, stronger decisions, and meaningful change. Or it can spiral into dysfunction, damaged relationships, and toxic behavior. The difference often comes down to how leaders recognize and respond to it.
In this session, we’ll explore:
- How to distinguish productive friction from destructive or toxic behavior
- The warning signs that everyday tension is becoming a bigger team or culture problem
- Why leaders sometimes tolerate or avoid difficult behavior
- How emotional intelligence helps leaders manage their own reactions and respond more effectively to challenging people and situations
- Practical ways leaders can address unhealthy behavior, establish accountability, and turn friction into an opportunity for stronger teams
Whether you’re dealing with one difficult personality, recurring team drama, or broader culture challenges, you’ll leave with practical strategies for addressing friction earlier and creating a healthier, more productive workplace.
On Demand EQ Webinars
Your AI Investment Isn’t Paying Off. Here’s Why.
Trust Is an Emotion: How EQ Transforms Client Conversations and Relationships
Can You Prove EQ Works? How to Measure Behavior Change and Impact
When Leadership Gets Hard: How Emotionally Intelligent Leaders Respond in Tough Moments
Leading Through Friction: The EQ Skills Great Leaders Need
The Human Side of Mission Success
Why Behavior Change Is So Hard and What Actually Makes New Skills Stick
From Intent to Impact: Aligning Leader Development with What Teams Experience
The Human Skills Stack: Key Findings from the 2026 State of EQ Report
Do Your People Have the Human Skills to Drive Performance in 2026?
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