Develop Advanced Emotional
Intelligence Skills
Mastering EQ Level 2 builds on the foundation established in Mastering EQ Level 1, helping participants deepen their emotional intelligence through guided practice and real-world application.
While Level 1 introduces the four core EQ skills and foundational strategies, Level 2 helps participants sharpen those skills and apply them in more complex workplace situations.
Participants explore their emotional triggers, refine their responses under pressure, strengthen empathy, and learn how to navigate challenging conversations, repair relationships and gain control of the internal “stories” or self-talk that influence their reactions.
Through deeper reflection, discussion, and advanced skill practice, participants continue developing the habits that drive effective performance and relationships.
What Participants Learn
Mastering EQ Level 2 focuses on advanced practice and application of a cornerstone strategy within each of the four core EQ skills:
Self-Awareness
Sharpen awareness by identifying and exploring the emotions and triggers that negatively influence decisions and actions.
Self-Management
Identify and reframe negative self-talk and practice high-EQ responses to challenging situations.
Social Awareness
Develop stronger observational skills and practice stepping into another person’s shoes to build empathy.
Relationship Management
Apply EQ strategies to navigate conflict, address difficult conversations, and strengthen working relationships.
Program Details
Mastering EQ Level 2 can be delivered as a full-day session or two half-day sessions, in-person or virtually by one of our expert facilitators, or as part of our trainer certification programs.
What you’ll do
- Gain a deeper understanding of the four EQ skills: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.
- Discuss real world examples and experiences, what works and what doesn’t work, to help drive desired outcomes.
- Sharpen your awareness by identifying emotional triggers that negatively influence your decisions and actions.
- Reframe negative self-talk and practice high EQ responses to challenging situations.
- Develop effective observational skills and practice stepping into another person’s shoes to build empathy for effective relationships.
- Apply relationship management strategies to directly tackle tough conversations and effectively navigate conflicts.
What’s included
- Emotional Intelligence Appraisal (Self, Multi-Rater, or 360° Edition) with personal EQ scores, analysis, and recommended strategies.
- EQ lessons that include video clips with analysis to bring EQ to life.
- EQ application and reflection to maximize the transfer of new insights.
- EQ development plan based on updated assessment insights.
- Complimentary retest for Self-Assessment and Multi-Rater assessments with updated EQ scores and progress insights.
The Impact of Emotional Intelligence Development
Organizations that continue developing emotional intelligence across their workforce experience meaningful benefits, including:
Client Success Story
Related Resources
Ready to Continue Your EQ Development Journey?
Learn how Mastering EQ Level 2 can help your people deepen their emotional intelligence skills and apply them more effectively at work.