Technology Changes, Humans Do Not The Case for EQ in the Age of AI

As companies invest billions to upskill employees in AI and technical capabilities, they’re overlooking a critical challenge—helping employees navigate uncertainty, change, and emotional upheaval.

While AI can enhance efficiency, it can’t help people manage stress, process their emotions, or build the resilience needed to thrive in today’s constantly change environment. The real skill gap isn’t technical—it’s emotional intelligence (EQ).

Emotional intelligence skills equip employees with the ability to regulate emotions, stay grounded during uncertainty, and build the resilience necessary for sustained success. Organizations that prioritize EQ see stronger leadership, more adaptable teams, higher employee engagement, and better results.

Join Dr. Sheri Duchock, TalentSmartEQ’s Director of Training, as she explores the latest research on EQ in the workplace and shares actionable strategies from our EQ in Action programs on navigating uncertainty and building resilience. The future of work is not about the next technological breakthrough, but rather, it is about emotionally intelligent people who can lead, adapt, and succeed, no matter what changes come next.

This interactive, experience-based session reveals how relationship-centric strategies and EQ can help leaders and L&D professionals overcome these challenges. By focusing on simple strategies to strengthen relationships, manage uncertainty, and build resilience in the face of change, organizations can drive customer loyalty, employee engagement, and thrive in a competitive landscape.