Active Listening

Maggie Sass

Emotional Intelligence – Myths & Misconceptions

The study and practice of emotional intelligence isn’t new. Daniel Goleman’s seminal work came out in 1995. However, with a newfound focus in 2022 on what it means to be human at work, there is a lot being written and discussed and we thought it might be helpful to dispel some myths and misconceptions about…

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Building the Emotional Intelligence of Groups

The Case for Team Emotional Intelligence (Team EQ)

As organizations increasingly invest in emotional intelligence (EQ) skills training, what should they do about this important fact? The bulk of work at organizations is done by teams, and teams are made up of people with varying levels of emotional intelligence. The answer is clear: Offer your teams the opportunity to develop emotional intelligence skills…

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10 High EQ Ways to Check in on a Struggling Coworker

The bad news about checking in remotely is that the environment is less under her control. When she calls Monty up, distractions are more likely, their usual shared meal or coffee is an impossibility, and a conversation-conducive location is no longer a given. The good news is that these elements are all secondary to Jeannine’s…

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